Refunds Policy

Our goals is your satisfaction and long term commitment. We guarantee that our products are delivered within 60 business days.
The delivery time mentioned above does not include order processing time that usually varies from 1 to 5 days. If you  didn’t receive it within the guaranteed delivery time, you can get a full refund.

Estimated delivery time is 7-45 business days. Due to the fact that shipping time may vary depending on factors beyond our control, we’ve established a guaranteed period for delivery of 60 days.

Full refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
2. Your order did not arrive due to exceptional circumstances outside the control (i.e. not cleared by customs, delayed by a natural disaster).
3. Other exceptional circumstances outside the control of hoaxmater.com.

You can submit refund requests within 12 days after the guaranteed period for delivery (60 days) has expired. You can do it either by sending a message on Contact page.